Verizon LTE Network Extender Extender Quick start manual PDF View/Download (2024)

LTE Network Extender

Quick Start Guide

LTE Network Extender

Thank you for purchasing a Network Extender to provide enhanced coverage for your

Verizon Wireless mobile devices. Use this quick start guide (QSG) to help you set up

your Network Extender, learn how to connect to it, and verify that you are under

Network Extender coverage.

Get to know your device

1

Depending on device mode, the LED may either show white or red.

2

To provide the device with good GPS signal, place the device near a window

that’s without any metal shielding. If the LCD Display shows “GPS Insucient

Error”, open the bottom cover and remove the GPS module stowed in the

compartment. Please see GPS Troubleshooting section in this QSG for

more information.

3

Press to toggle display options to show device information.

4

For advanced use only. Press the Reset button for 10 seconds for factory reset.

1. Review these Verizon LTE Network Extender Requirements

o

higher is recommended.

o

an available LAN port on a router or modem with always-on internet access.

o GPS signal: The Network Extender requires a continuous GPS signal from the

provided GPS antenna.

Consider these factors when choosing a location for your Verizon LTE Network

Extender:

2. Position Your Verizon LTE Network Extender

o For best results, place your Verizon LTE Network Extender near a window

where a strong GPS signal can be acquired.

For better GPS signal strength, please pull out and unwrap the GPS extension

cable stored at the back of the Network Extender to position the GPS antenna

as close to a window as possible. See the GPS Troubleshooting section for

instructions.

NOTE: A GPS signal is necessary for the Verizon LTE Network Extender to

work properly and to provide your location if you dial 911 in an emergency.

o Place your Verizon LTE Network Extender at least 10 feet away from products

that generate electromagnetic radiation (e.g., a microwave oven).

o Your Network Extender needs to be plugged into a power outlet.

o The Verizon LTE Network Extender can be placed on a flat surface, such as a

table or shelf, or mounted to the wall.

NOTE: Optional wall mount brackets are sold separately on verizonwireless.com.

a. Plug one end of the provided Ethernet cable into an available LAN port on

your router and the other end to the LAN port on your LTE Network Extender.

b. Plug the power supply connector into the 12V DC power port located at the

rear of the LTE Network Extender.

c. Plug the Power Adapter into an available outlet.

3. Connect Your LTE Network Extender

When it does, startup and self-configuration will begin. This will typically take

5

60 minutes, depending on GPS signal conditions.

NOTE: If an error message appears on the LCD display, or if Startup takes longer

than an hour, please refer to the Startup Troubleshooting table in this QSG.

After successful startup, the indicator will return to o and the display will show

your Network Extender.

4. The LTE Network Extender will turn on automatically

(Additional Device

Information.)

(The button is located

on the left panel.)

Once the LTE Network Extender is in service, your phone must be within

50 feet, horizontally, of the unit.

To verify your Verizon Wireless phone is connected to the LTE Network Extender:

1.

2.

3. Some phones may show a home icon.

NOTE: The range of the Network Extender is dependent on the strength of

the existing Verizon Wireless network coverage. The use of this unit is

recommended for areas where 1 bar or less is observed on your phone.

IndoorOutdoor

2. What’s in the boxVerizon LTE Network Extender1.

3. Setting Up Your LTE Network Extender

6. Other Messages and Troubleshooting Tips

of 10 Mbps and upload speed of 5 Mbps, 20 Mbps down and 10 Mbps up or

NOTE: Home satellite broadband access is not supported.

“Service Active...”. Press the display button to see additional information about

Making Calls Using Your LTE Network Extender.

Make sure your phone has Advanced Calling or HD Voice activated.

Dial #48 from your mobile phone and listen for the following confirmation:

“You are under 4G LTE Network Extender coverage...”

Internet Access: High speed wired broadband with minimum download speed

A Router/Modem: The Verizon LTE Network Extender must be connected to

communication devices or appliances that generate electromagnetic radiation

(e.g., Wi-Fi routers or microwave ovens).

2. If you have another LTE Network Extender, make sure their GPS antennas are

at least 150mm apart.

the internal 23GPS extension cable to position the GPS antenna as close to a

window as possible. Follow the steps below to take the internal GPS module

out from the LTE Network Extender:

If your display still shows “GPS Insucient Error” after one hour, or you get a

GPS error message:

a. Open the rear cover, as shown in the pictures below, to expose the GPS

antenna.

b. Take the internal GPS antenna module out.

c. Unwrap the extension GPS cable and place the antenna close to a

window.

NOTE: If it has taken more than two hours to acquire a GPS signal, please

check the GPS signal strength on the Admin website. If the signal is weak,

please see the user guide for additional troubleshooting steps.

1

2

4. GPS Troubleshooting

1. Make sure that your LTE Network Extender is at least 10 feet away from any

3. Make sure your LTE Network Extender is close to a window. If necessary, use

Visithttps://www.verizon.com/support/lte-network-extender/for user guide instructions

and device information.

To contact Verizon Customer Service, call 800-922-0204.

Once your Network Extender is successfully set up, the coverage and capacity will

be as follows:

o

Coverage: Approximately 7,500 square feet (about a 50-foot radius)

.

o

Capacity: Up to fourteen active users + one channel reserved for E911 calls + one

channel reserved for redirect.

o

Coverage radius may vary based on the floor plan and RF absorption of the

materials in the building.

Accessing Your LTE Network Extender’s Admin Website

You can manage your LTE Network Extender’s settings from its Admin website:

1. Open a web browser, using a computer connected to the same network

(LAN) as the LTE Network Extender.

2. Enter “http://” followed by the LTE Network Extender’s IP address (e.g.,

http://192.168.0.10).

NOTE: You will find the LTE Network Extender’s IP address on the LCD

display. Use the Display button to navigate to it.

3. Sign in using the default admin password: “LTEFemto + last 4 digits

of the MAC ID (Uppercase)” (e.g., LTEFemtoBA56).

Miscellaneous

If your display shows an error message:

LTE Network Extender Coverage and Capacity

3 4

6

5

5. Startup Sequence with Troubleshooting Tips

https://www.verizonwireless.com/

Power

Adapter

Ethernet

Cable

Cable

Clip x 5

Left Panel Top Panel Bottom Panel

Label

Bottom

Cover

LAN Port

12V DC Power Port

LCD Display

GPS Internal Module

2

Power LED (White / Red )

1

Display

Button

3

Reset Button

4

TroubleshootingStartup Stage in LCD Error Code Display

The LTE Network Extender has a Hardware error disrupting its normal booting

up process, please try restarting the device. If the error persists, please call

Customer Service (800-922-0204).

The LTE Network Extender has a malfunctioning RF antenna, and the device

can no longer provide proper service. Please call Customer Service

(800-922-0204).

Hardware initializing Hardware Error 2A

Please check user guide

Hardware Error 2B

Please check user guide

The LTE Network Extender has a Software error disrupting its normal

booting up process, please try restarting the LTE Network Extender. If the

error persists, please call Customer Service (800-922-0204).

Software initializing Software Error 3A

Please check user guide

The LTE Network Extender has failed to get certificate from the CMP server,

please contact your network administrator. If the issue persists, please

call Customer Service (800-922-0204).

Connecting to Router Connection Error 4A

Check Ethernet cable

Server Error 5A

Please check user guide

The Ethernet port on the LTE Network Extender is not operational,

please check the Ethernet cable is firmly connected at both ends, and

the switch, router or internet gateway is turned on.

Connecting to CMP server

No GPS antenna is detected in the LTE Network Extender, please make sure

a GPS antenna module is set up and connected to the device. If the issue

persists, please call Customer Service (800-922-0204).

The LTE Network Extender has failed to acquire minimally required GPS

signal, please try to move your GPS antenna closer to the window, or you

can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the

issue persists, please call Customer Service (800-922-0204).

Searching GPS signal

Connecting to SeGW Server

GPS Insucient Error 6A

Please check user guide

GPS antenna Error 6B

Please check GPS antenna connection

GPS clock Error 6C

Please check user guide

Server Error 7A

Please check user guide

The LTE Network Extender failed to receive a clock signal from its GPS

module, please try to move your GPS antenna closer to the window, or you

can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the

issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender failed to establish IPSec tunnel to connect to

SeGW, please check the LAN/firewall setting or contact your network

administrator, if the issue persists, please call Customer Service

(800-922-0204).

TroubleshootingStartup Stage in LCD Error Code Display

The LTE Network Extender received incorrect provisioning parameters

from HeMS, for example, incorrect bandwidth, wrong command sequence

in setting EARFCN for ANR or unsupported band. If the issues persists,

please call Customer Service (800-922-0204).

The LTE Network Extender is out of Verizon's service area; it could be

that Verizon service is not available in your area. Please try to restart your

device again, if the issue persists, please call Customer Service

(800-922-0204).

The LTE Network Extender receives a "403 Forbidden" error message from

the management server. Please try to restart your device. If the issue

persists, please call Customer Service (800-922-0204).

The LTE Network Extender receives a "500 Internal Server Error" from the

management server. Please try to restart your device. If the issue persists,

please call Customer Service (800-922-0204).

The LTE Network Extender is put in maintenance mode (Admin=0)

by the management server, and no UE can register on the device. If the

issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender failed to connect to the HeNB Gateway, please

check the LAN/ firewall setting or contact your network administrator. If

the issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender failed to communicate with Verizon's backend

Network, please check the LAN/firewall setting or contact your network

administrator. If the issue persists, please call Customer Service

(800-922-0204).

The LTE Network Extender detected a PCI collision problem with the PCI

setting assigned by management server. Please try restarting your device.

If the issue persists, please call Customer Service (800-922-0204).

Connecting to HeMS Server Server Error 8A

Please check user guide

Server Error 9A

Please check user guide

Server Error 9B

Please check user guide

Server Error 9C

Please check user guide

Out of service area Error 8B

Please check user guide

Server Error 8C

Please check user guide

Server Error 8D

Please check user guide

Server Error 8E

Please check user guide

Connecting to HeGW Server

TroubleshootingError Code Display

The LTE Network Extender is overheating, please place this device in a cool area where the temperature is between 32-122

degrees Fahrenheit.

The LTE Network Extender is experiencing a catastrophic hardware failure with the antenna. Please call Customer Service

(800-922-0204).

There is an abnormally low transmission signal from your LTE Network Extender and aects the functionality of the device.

The device will try to reboot itself in a moment, please don't unplug your device. If the issue continues after auto-reboot,

please call Customer Service (800-922-0204).

The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is firmly connected at both

ends, and the switch, router or internet gateway is turned on.

No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and

connected to the device. If the issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender has not been able to acquire GPS signal for the past 24 hours. As a

result, the device can no longer

provide service. Please try to move your GPS antenna closer to the window. If the issue continues, you may need to acquire an

outdoor GPS antenna.

The LTE Network Extender has failed to acquire minimally required GPS signal, please try to move your GPS antenna closer

to the window, or you can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the issue persists, please call

Customer Service (800-922-0204).

No service Error 20

Please check user guide

No service Error 21

Please check user guide

No service Error 22

Please check user guide

No service Error 23

Please check user guide

GPS antenna Error 24

Please check user guide

GPS antenna Error 25

Please check user guide

GPS signal Error 26

Please check user guide

The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, and the device can no longer provide

service to your mobile devices. Please check the LAN/firewall setting or contact your network administrator, if the issue

persists, please call Customer Service (800-922-0204).

The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area.

Please try restarting your device again. If the issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender receives a "403 Forbidden" error message from the management server. Please try restarting

your device. If the

issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender receives a "500 Internal Server Error" from the management server. Please try restarting your

device. If the issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender is put in maintenance mode (Admin=0) by the management server, and no UE can register on the

device. If the issue persists, please call Customer Service (800-922-0204).

The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall setting or contact your

network administrator. If the issue persists, please call Customer Service (800-922-0204).

No service Error 27

Please check user guide

Out of service area Error 28

Please check user guide

No service Error 29

Please check user guide

No service Error 30

Please check user guide

No service Error 31

Please check user guide

No service Error 32

Please check user guide

The LTE Network E

xtender detected a PCI collision problem with the PCI setting assigned by management server. Please try

restarting your device. If the issue persists, please call Customer Service (800-922-0204).

No service Error 33

Please check user guide

The LTE Network Extender has a communication failure with Verizon's network, and it prevents your device from providing

service to mobile devices. Please try restarting your device. If the issue persists, please call Customer Service

(800-922-0204).

No service Error 34

Please check user guide

The LTE Network Extender experienced failure while upgrading its software. The device will try to reboot itself in a

moment, please don't unplug your device. If the issue continues after auto-reboot, please call Customer Service

(800-922-0204).

System msg Error 35

Please wait

We will retry shortly

The device is overheating

Verizon LTE Network Extender Extender Quick start manual PDF View/Download (2024)

FAQs

What is the default password for LTE Network Extender? ›

The case sensitive default password is: LTEFemto + the last 4 digits of the MAC ID (e.g., LTEFemto00A3).

How do I reset my Verizon 4G LTE extender? ›

Insert one end of an unfolded paperclip into the factory reset hole then press the paperclip on the button and hold for at least 10 seconds. The factory reset button is in a small hole located on the connection side of the network extender. The device must be connected to power for the reset to complete.

Where do I find my extender password? ›

To find your Extender's Wi-Fi network password:

Log in using your Username and Password. Click Settings then Wireless. Under General, look for WiFi Password. If it says Same as existing network password, it is using the same WiFi password as your main WiFi router.

How do I know if my Verizon Wi-Fi extender is working? ›

Once the Extender is plugged in, the light should turn solid white again within a few minutes. You're all set! Your devices will automatically connect to your Wi-Fi network, there is nothing more to do. Note: The Verizon Wi-Fi Extender has a Wi-Fi Name/Password that is different from the Verizon Router.

How do I sync my Verizon extender to my router? ›

Plug the Wi-Fi Extender into a power outlet next to the Verizon Internet Gateway and wait for a solid yellow light. Press and hold the 'Unified button' (pair button) on the Wi-Fi Extender E3200 for 3 seconds, then the pair button on the Verizon Internet Gateway (within 2 minutes). Both devices blink blue while pairing.

What does LTE stand for? ›

LTE stands for Long Term Evolution and is sometimes referred to as 4G LTE. It's a standard for wireless data transmission that allows you to download your favorite music, websites, and video really fast—much faster than you could with the previous technology, 3G.

How can I make my Verizon signal stronger? ›

To help improve your experience, we recommend that you enable HD Calling on capable devices. Because of obstructions indoor service can also be impacted. In these cases, we suggest enabling Wi-Fi Calling on capable devices or using a Network Extender to further improve your indoor calling experience.

What does solid yellow light on a Verizon extender mean? ›

If the status indicator is yellow, the Mini Extender either has no internet connection or is too close or far from the Router.

What is the default password for 4G LTE network extender? ›

(on the left). For assistance, refer to the Related Info section at the bottom of this page. Default password: LteFemt0 (zero at end) and is case sensitive. to view the password guidelines.

What does a Verizon LTE extender do? ›

An LTE Network Extender enhances your indoor and 4G LTE data and voice coverage to provide better service for your 4G LTE mobile devices. It's an extension of our 4G LTE network that's placed directly in your home or office.

What is the code for Verizon network extender? ›

With Advanced Calling switched on, you can verify your Verizon phones are connected to the LTE Network Extender: 1. Dial #48 from your mobile phone 2. You should hear the following confirmation: “You are under LTE Network Extender coverage” 3. Some phones may show a home icon when connected to the LTE Network Extender.

What is the default password for extenders? ›

Default Password: ********** TP-Link extenders use "admin" as the default username and "admin" as the default password. This is commonly the case if you're accessing the extender's setup via a web browser interface (usually by typing something like "http://tplinkrepeater.net" in the address bar).

What is the default password for LTE router? ›

Retrieve Default Username and Password: You can usually find these details in the Router Manual or Handbook, or on a sticker located on the bottom or back of your router. The default username is often admin, and the password is typically either admin or password.

What is the default password for Smart LTE wireless router? ›

For Smart Bro Home WiFi and Smart Bro LTE Pocket WiFi, the username and password are both smartbro. For Smart Bro LTE-Advanced Pocket WiFi, it's 'smartlte' for both username and password. The PLDT Prepaid Home WiFi uses pldthome as the username and password.

What is the default password for Netgear LTE router? ›

Enter the cable modem user name and password. Note: The user name is admin and the default password is password. The user name and password are case-sensitive. The BASIC Home page displays.

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